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Terms & Conditions

Our Policies

Please read our terms and conditions carefully before using our services

Courier Partner
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Table of Contents

1

Acceptance of Terms

By accessing or using our platform, services, or any associated tools, you agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and our company. If you do not agree to these terms, please discontinue use of our services immediately. We reserve the right to modify these terms at any time, and continued use of the platform constitutes acceptance of any changes made.

These terms apply to all users, including partners, resellers, logistics providers, and any other third parties who access our platform or services in any capacity.

2

Description of Services

Our platform provides a comprehensive suite of shipping, logistics, and partnership management tools, including but not limited to:

  • Domestic and international package shipping
  • Real-time package tracking for all shipments
  • Customs documentation assistance
  • API integration for eCommerce platforms
  • Multi-currency billing and invoicing

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. Service availability may vary by region, and certain features may be subject to additional terms or agreements.

3

Account Registration

To access our partner services, you must register for an account. When registering, you agree to the following:

  • Provide accurate, current, and complete registration information
  • Maintain and promptly update your account details as necessary
  • Maintain the security of your account by protecting your password and restricting access to conflicting accounts
  • Account holders are responsible for all activities occurring under your account
  • Promptly notify us of any unauthorized use of your account or security breach

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent, abusive, or otherwise harmful activity. Account termination does not relieve you of any obligations incurred prior to termination.

4

User Obligations

When using our platform, you are responsible for maintaining compliance with all applicable laws and our platform guidelines.

checkYou Must:
  • Comply with all applicable laws and regulations
  • Accurately declare shipment contents and values
  • Pay all fees and charges promptly
  • Complete any verification processes
  • Handle shipments securely and appropriately
checkYou Must Not:
  • Ship prohibited or illegal items
  • Attempt to circumvent our systems
  • Make false or misleading declarations
  • Use our services for fraudulent purposes
5

Shipping Terms

5.1 Delivery Timeframes

Estimated delivery dates are provided for reference only and are not guaranteed. Delivery times may be affected by factors beyond our control, including weather conditions, customs delays, carrier capacity, and other unforeseen circumstances. We are not liable for any losses arising from delivery delays.

5.2 Package Tracking

All shipments processed through our platform include real-time tracking capabilities. Tracking information is updated as shipments move through our logistics network. In the event of a tracking discrepancy, please contact our support team within 48 hours of the expected delivery date.

5.3 Failed Deliveries

In cases of failed delivery attempts, our carriers will make up to three delivery attempts before returning the package to the sender. Return shipping costs are the responsibility of the sender. We are not liable for packages returned due to incorrect address information provided at the time of shipping.

6

Intellectual Property

All content, features, and functionality on our platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — are the exclusive property of our company and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works, publicly display, or in any way exploit any of our intellectual property without prior written consent. Unauthorized use may result in immediate account termination and legal action. Partner logos and branding materials provided for co-marketing purposes remain our property and must be used in accordance with our brand guidelines.

7

Termination

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice or liability, for any reason including but not limited to a breach of these Terms and Conditions.

Upon termination, your right to use the platform will immediately cease. All provisions of these terms that by their nature should survive termination — including but not limited to intellectual property rights, disclaimers, indemnity, and limitations of liability — shall survive. You may terminate your account at any time by contacting our support team.

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